At D62shop.com, we want you to be fully satisfied with your purchase. If you’re not happy with your order, our exchange and return policy ensures a smooth process for you.

 

 

General Conditions for Returns and Exchanges

 

To qualify for a return or exchange, items must meet the following conditions:

 

Items must be in new condition and unused.

The original tag must remain attached and not removed.

Items must be returned in their original packaging.

 

Returns and Exchanges in Kuwait

 

For orders within Kuwait:

 

Free exchange or return within 15 days of purchase.

Contact us via info@d62shop.com or WhatsApp: +965 99891180 to initiate the process.

We will arrange for the item to be picked up from your location or provide a drop-off option.

 

International Returns and Exchanges

 

For international orders:

 

Returns or exchanges are accepted within 15 days of purchase.

A flat fee of $30 will be charged for processing the return or exchange.

Customers are responsible for securely packing and shipping the item back using a trackable service.

 

Contact us at info@d62shop.com or WhatsApp: +965 99891180 for return instructions and support.

 

Non-Returnable Items

 

The following items cannot be returned or exchanged:

 

Items marked as final sale or clearance.

Damaged or used items that do not meet our return conditions.

 

Refunds

 

Refunds will be processed once the returned item is inspected and approved.

For Kuwait orders, refunds will be credited to the original payment method within 3-5 business days.

For international orders, the $30 return fee will be deducted from the refund amount.

 

Contact Us

 

If you have any questions about our exchange and return policy, please contact us:

 

Email: info@d62shop.com

WhatsApp: +965 99891180

 

Thank you for shopping with D62shop.com!